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The Microsoft Certified Desktop Support Technician (MCDST) credential proves
that you have the skills to successfully support end users and to successfully
troubleshoot desktop environments running on the Microsoft Windows® operating
system. An MCDST candidate should have six months of experience working with a
desktop operating system. MCDST candidates are required to pass two core exams.
Elective exams are not required. The following table lists Official Microsoft
Learning Products courses designed to help you prepare for these exams. See
individual exam preparation guides for exam availability. Class
schedules are published each quarter.
Courses
- Course 2272:
Implementing and Supporting Microsoft Windows XP Professional (5 days)
- Hands-on Lab
2264 — Exam Preparation for the MCDST
Certification
This one-day instructor-led hands-on lab prepares students who are currently
providing end-user support in a Microsoft Windows® XP operating environment
with a review of the objectives covered on the 2 Microsoft Certified Desktop
Support Technician (MCDST) certification exams.
- This track covers more material than:
Course 2261: Supporting Users and Troubleshooting Microsoft Windows
Desktop Operating Systems (3 days)
- Course 2262: Supporting Users and Troubleshooting Applications on a
Microsoft Windows Desktop Operating System Platform (2 days)
Core Exams
- Exam 70-271: Supporting Users and Troubleshooting Microsoft Windows
Desktop Operating Systems
- Exam 70-272: Supporting Users and Troubleshooting Applications on a
Microsoft Windows Desktop Operating System Platform
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