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Microsoft Information SKILLS Office Training

or

Consultech Certified Technical Support Professional

 This two-day certification course focuses on Consultech’s Best Practices for Help Technical Support Professionals, this high Impact training includes: 

  • Key Elements of Communication Skills
  • Quest for Excellence
  • Attitude
  • Gold Standard Customer Service
  • How to See through Your Customer’s Eyes
  • Troubleshooting and Problem Prevention
  • Stress Management
  • Managing Difficult Customer
  • Behavior
  • Best Practices for Customer Interactions
  • How to Exceed Customer Expectations
  • Framework of a World-class Support Center
  • Best Practices for Documentation
  • Best Practices for Email
  • Certification Exam Preparations

Consultech incorporates Lecture, Video instruction, role-playing exercises, action plans and considerable group interaction with dynamic instruction, resulting in a powerful and comprehensive learning experience designed to significantly affect behavior.

Included with the course is the test for certification.

Who should attend:

 Help Desk Professionals, Technical Support Professionals, Systems Administrators, and Systems Engineers whether supporting internal or external customers. The class focuses on the people aspects of these fields. Detailed Course outline click here or register or request information